Thousands Of E-Pass Customers Receive Wrong Bill

February 4th, 2011 by Staff

ORANGE COUNTY, Fla. — The Expressway Authority admitted to WFTV Thursday night that more than 4,000 E-Pass customers were sent bills for money they didn’t owe.
Customers were sent bills from January of 2010 instead of 2011.
The agency blamed a computer glitch for the problem.
In a text message to WFTV the spokesperson for the Orlando-Orange County Expressway Authority said about 15% of customers received their January 2010 statements by mistake.
There are 28,000 E-Pass customers so that meant 4,200 people were emailed the wrong information.
Some customers were frustrated. “There shouldn’t have been a computer glitch. They shouldn’t have that in the big E-Pass company,” Asha Singh said. “There’s no excuse.”
Other customers were more understanding saying computer errors can happen.
The Expressway Authority said it realized the mistake a few weeks ago and have been emailing customers who were affected.
The computer glitch has been fixed and the agency said it won’t happen again.

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