Cancer patient: Power company has no compassion

October 15th, 2009 by

HOUSTON—A cancer patient in the last throes of fighting her disease is now fighting to keep her power on, and she believes without it, she will die.
“I’m fighting for my life and I thought people at the power company would help me,” said Mable Randon, who’s confined to a wheelchair and an electrically-powered oxygen machine.

Randon received a cutoff notice from her energy company, Freedom Power, after falling behind on her bills.

She applied to CenterPoint Energy’s “Critical Care Program,” which tries to maintain service for people who depend on electrically-powered life support systems.

“I just thought they’d make some kind of exception for me,” she said.

But CenterPoint rejected her application, saying she failed to meet the criteria.

Alicia Dixon, a CenterPoint spokesperson, said Randon could have purchased a battery-powered alternative oxygen machine. She also said the critical customer care program has thousands of applicants, and only 300 of them have been accepted.

“This program is a communication program, not a guarantee of uninterrupted power, even to customers who are on the list,” Dixon said.

CenterPoint also said they have yet to receive an order from Freedom Power to shut Randon’s electricity off.

And we’ve learned Freedom Power has a lengthy history of problems. The electric service provider tops a complaint list of retail energy companies in the state. The list is compiled by the Texas Public Utilities Commission, who today placed a hold on the disconnection request, while launching an investigation into the company’s handling of the case.

Freedom Power’s president says the complaints are troubling. “We’re very concerned and are doing our best to address customer’s needs,” added Penny Barfield.

Still, the excuses are hard to digest to a cancer patient struggling for breath and life.

“They have no consideration for life. It’s just like they don’t care,” said Randon.


One Response

  1. Thursday, October 15, 2009 | Bubba the Love Sponge® Show

    [...] October 15, 2009 October 15th, 2009 by Staff Top Stories: Cancer patient: Power company has no compassion Mom: 1st Grader Son Made to Act Like Dog The Curious Case of the Nazi Gnome Group Bidding to Buy [...]

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